Frequently Asked Questions

Everything you need to know about our Melbourne Maxi Taxis, Wheelchair Accessible Vehicles, NDIS claims, baby seat regulations, and booking policies.

How do I book a Maxi Taxi in Melbourne? โ–พ
You can book online anytime using our streamlined booking form, or speak directly to a local driver by calling or sending an SMS to 0491 727 278. We provide instant booking confirmation and driver arrival updates.
Do you provide Melbourne Airport transfers? โ–พ
Yes, we provide 24/7 dedicated door-to-terminal airport transfers for both Melbourne Airport (Tullamarine) and Avalon Airport. We monitor flight schedules in real time and accommodate all domestic and international terminals.
Do you offer wheelchair-accessible taxis? โ–พ
Yes. Our wheelchair accessible vans are equipped with certified hydraulic lifters, easy ramps, and heavy-duty 4-point Q'Straint tie-down restraint systems suitable for manual wheelchairs, electric power chairs, and scooters.
Are your services available 24 hours, 7 days a week? โ–พ
Yes, Maxi On Time operates 24/7, 365 days a yearโ€”including early morning hours, late nights, weekends, and major Victorian public holidays.
Do you provide NDIS transport? โ–พ
Yes, we provide transport support for NDIS participants across Melbourne. We accommodate both Plan-Managed and Self-Managed participants and issue itemised, GST-compliant tax invoices for smooth claiming.
Can I pre-book a taxi in advance? โ–พ
Yes, we strongly encourage pre-booking, particularly for early morning airport departures, hospital appointments, weddings, and special events. Pre-booking guarantees a dedicated van reserved specifically for you.
How many passengers can a Maxi Taxi carry? โ–พ
Our fleet includes vehicles configured for 7, 8, 10, and up to 11 passengers. For airport travel, our vans comfortably carry 6 to 8 passengers plus up to 15 large suitcases.
Which Melbourne suburbs do you service? โ–พ
We cover all Greater Melbourne metropolitan suburbs, with extensive daily routes across the South-East including Clyde, Clyde North, Berwick, Cranbourne North, Cranbourne East, Mulgrave, Dandenong, Springvale, Pakenham, Officer, and Drouin, as well as Melbourne CBD and regional Victoria.
Do you provide child seats and baby capsules? โ–พ
Yes, we can supply rear-facing baby capsules, forward-facing toddler seats, and booster seats compliant with Australian Safety Standards (AS/NZS 1754). Please mention your child seat requirements when booking.
What payment methods do you accept? โ–พ
We accept Visa, Mastercard, American Express, EFTPOS, Apple Pay, Google Pay, Cabcharge, MPTP cards, cash, and direct NDIS plan manager billing.

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